Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unwashed, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at marketing@obyrnes.com. Returns are sent to:
O'Byrne's Irish Pub, 10616 Whyte Ave NW, Edmonton, AB T6E 2A7

If your return is accepted, we'll send instructions on how and where to send your package. Return shipping is the customer's responsibility unless the item arrived damaged or we sent the wrong thing. Items sent back without first requesting a return will not be accepted.

Local orders can be returned in person at O'Byrne's on Whyte Ave.

Damages and issues
Inspect your order when it arrives and contact us right away if the item is defective, damaged, or wrong, so we can make it right.

Non-returnable items
We can't accept returns on sale items or gift cards.

Exchanges
For a different size, the fastest way is to return the item you have and place a new order once the return is accepted. You can also exchange in person at the pub.  Message marketing@obyrnes.com for help.

Refunds
We'll let you know once we've received and inspected your return. If approved, you'll be refunded to your original payment method within 10 business days. It can take a few extra days for your bank to post it.

If more than 15 business days have passed since we approved your return, contact us at marketing@obyrnes.com.